Support
This support page provides answers to the most frequently asked questions about orders, shipping, returns and exchanges.
You can also find detailed guidance on order support, including payment methods, delivery times, international shipping, order tracking, sizing information, and product care. Our return and refund policies are outlined clearly to ensure a smooth and trustworthy shopping experience, including information on returns, exchanges, damaged items, and eligibility.
If you cannot find the information you are looking for, you can contact our customer support directly for further assistance.
Frequently asked questions about the store
What is the return policy?
Returns are only accepted if an item is faulty or damaged due to an error on our side.
Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping costs vary depending on your location and will be calculated at checkout.
When will I get my order?
Orders are packed and shipped as quickly as possible. Delivery times depend on your location.
Within Switzerland, shipping usually takes up to 7 days.
What if the item(s) I have received are faulty/wrong/damaged?
If you receive a faulty, damaged, or incorrect item, full responsibility is taken and a refund or discount will be issued. Please contact us via the contact form or write an email to leajoanadesigns@gmail.com.
Where are your products manufactured?
All one of ones products are currently handmade locally in Switzerland, by Lea Joana in her atelier. Each piece is created using second-hand garments and deadstock fabrics, supporting sustainable and ethical fashion. All the "Jwana" Tops are produced in Pakistan with one of the few upcycling companies there are.
CONTACT
Contact me for any questions here or DM me on instagram @jwana_byleajoana